Love your local: Building loyalty that lasts

30 Mar 2026
Pub - The Drop Inn
Hosted Networking , Economy and business

Step into The Drop Inn, a relaxed, discussion-led space crafted for meaningful conversations. Designed for publicans to share challenges, swap ideas, and spark solutions.

What keeps regulars coming back? In this Drop Inn, we explore how businesses build real loyalty, what customer value, and the simple ways teams can make people feel genuinely welcome. Expect honest insights, shared experiences, and actionable ideas to take home.

Presenter
Molly Davis
Molly Davis, Head of Communications - British Institute of Innkeeping (BII)