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Empowering teams to create magic moments in pubs
Great pubs are built on great people. In this session, Katy Moses, MD at KAM, and Steve Alton, CEO at BII, reveal fresh insights from their 2026 Pub Roadmap research, showing how publicans can unlock the full potential of their teams. Learn how to create those standout “magic moments” that delight customers, motivate staff, and drive lasting loyalty, all while building a happier, more resilient pub culture.
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